TECHNICAL SUPPORT & TRAINING
By your side
at every stage
TECHNICAL
SYSTEM DESIGN
Goldeco supports installers, resellers, and energy companies in selecting the appropriate technical solution based on the specific requirements and actual project data.
We assess factors such as existing equipment, PV system capacity, consumption profiles, grid connection constraints, tender requirements, energy storage needs, and technical specifications for the application.
Our objective is to recommend compatible and reliable equipment, including inverters, batteries, battery energy storage systems (BESS), EV chargers and energy management systems, that meets the project requirements and supports our partners in shaping the final proposal. Our approach combines technical assessment, market experience, and in-depth knowledge of energy applications.
COMMISSIONING
Goldeco provides specialised technical support during the commissioning of solar PV systems, hybrid energy applications, and energy storage solutions.
We support EPC contractors, installers and technical partners in verifying the correct installation, configuration and communication of key system components, including inverters, batteries, smart meters, monitoring systems, and other energy equipment.
The process includes reviewing technical settings, verifying system operation, checking communication with monitoring platforms, and supporting the resolution of technical issues before final handover. The objective is to ensure safe system start-up, verify correct operation, and confirm system performance.
WARRANTY
HANDLING
Goldeco provides specialised support to EPC contractors, installers and resellers in managing warranty claims for solar PV equipment and energy storage systems.
We support the entire process, from the initial technical assessment of the issue to communication with the manufacturer, collection of the required information, preparation of the warranty claim documentation, and ongoing follow-up.
Effective warranty claim management helps reduce delays, minimise downtime and enables our partners to maintain their reliability with end customers. Our objective is to support the well-documented, professional, and efficient resolution of technical issues, in accordance with each manufacturer’s warranty procedures and terms.
AFTER
SALES
Goldeco provides specialised after-sales technical support for solar PV modules, inverters, hybrid applications and energy storage systems. We support EPC contractors, installers and resellers following project handover to ensure optimal operation, system availability and the long-term reliability of the equipment.
Our support includes technical assessment of system operation, monitoring data analysis, review of inverter and battery management system (BMS) parameters, support with firmware updates, fault diagnosis, and evaluation of PV module performance. Where required, we coordinate directly with the manufacturer.
Our objective is to resolve technical issues efficiently, minimise downtime, and maintain system performance throughout its operational life.
TECHNICAL TRAINING
& SEMINARS
Goldeco develops and delivers technical training programmes and seminars for EPC contractors, installers, engineers and technical teams active in solar PV, inverter, hybrid and energy storage applications.
The training focuses on practical topics, including installation, commissioning, system configuration, monitoring, troubleshooting and after-sales support, using real-world technical scenarios and commercially available equipment.
Our objective is to strengthen our partners’ technical understanding, reduce on-site errors, and enable more effective handling of technical issues and warranty claims. Practical technical knowledge translates into safer projects, faster problem resolution, and higher installation quality.
